🚚 Delivery Policy

At Horizon CCTV, we are committed to delivering your security products quickly, safely, and efficiently across Pakistan.

📦 Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive a confirmation call or message before dispatch.

🚛 Delivery Time

• Karachi: 1–2 working days
• Major Cities: 2–4 working days
• Remote Areas: 3–6 working days

Delivery times may vary depending on location, weather conditions, or courier delays.

💰 Delivery Charges

• Delivery charges are calculated based on your location and order size.
• Free delivery may be offered on selected products or promotional campaigns.

📍 Shipping Coverage

We currently deliver all across Pakistan, including major cities and remote areas through trusted courier partners.

📦 Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.
• You can track your shipment directly through the courier service.

⚠️ Delivery Conditions

• Please ensure someone is available to receive the order at the provided address.
• Horizon CCTV is not responsible for delays caused by incorrect address details.
• In case of failed delivery attempts, re-delivery charges may apply.

🔍 Inspection on Delivery

• Customers are advised to check the package upon delivery.
• If the package is damaged or tampered with, please report immediately and do not accept the parcel.

❗ Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

• Public holidays
• Weather conditions
• Courier service issues

In such cases, we will keep you informed.